SHIPPING & DELIVERY
Free & quick shipping within United States
We provide fast and FREE SHIPPING (standard threshold shipping) for all orders within United States (with some exceptions mentioned below). No additional brokerage, duty, or freight fees will be added to your purchase price.
We request that you kindly provide a complete street address, including unit/suite number (if applicable) and zip code, for smooth delivery. In addition, please provide a direct contact phone number with area code, which will be required to complete your order. Kindly note the following restrictions:
• We do not ship to P.O. Boxes and APO/FPO.
• We currently do not ship to Alaska/Hawaii/Puerto Rico
When Will I Receive My Order?
Once we have received and confirmed your order, it normally takes 2-4 business days to process and ship your order. Your shipment will leave the warehouse and typically be delivered within 10 - 15 calendar days.
To conveniently track your order, please access the link provided and use the tracking number included in the shipping confirmation email sent to you. For further questions about your order status please reach us through live chat (bottom right of the page) or email us at: firstname.lastname@example.org
Scheduling Your Delivery
A team member from our delivery partner will contact you to coordinate a delivery date and time window. This call will take place when your order is in the distribution center nearest your home. You will be contacted by phone, using the direct phone number you provided when placing the order, to schedule the delivery appointment at the address provided.
The Day of Delivery
Our threshold delivery service ensures quality service by delivering your order to the first available dry space in the interior of your home, such as a garage or inside your front door. Rest assured that your purchase is safe and protected from the elements. Upon delivery, please inspect your product carefully. A signature from someone 18 years or older will be required on the delivery receipt. The product will be left in its original packaging. You’re responsible for carrying furniture to your room of choice, unpacking, any assembly required and disposing of packing materials.
We also offer the following upgraded delivery (available to select at checkout):
- Delivery to Room of Choice ($29)
Your order will be delivered into whatever room you specify. No assembly will be done, you’re responsible for unpacking, any assembly required and disposing of packing materials.
- White Glove Delivery and Assembly Service ($89)
Our delivery team will carry your order into the room of your choice in your house/apartment. We will unwrap and have your sofa and/or recliner assembled to the instruction manuals. Voila! Your sofa and recliner will be ready for you to enjoy, sit back and relax. Plus, we will also clean up any packaging and debris as we're done. No more messy clean up and headache trying to trash or recycle the big shipping carton.