What is the warranty for my crib?
Kolcraft Enterprises, Inc. (the licensee of Sealy Crib Mattresses) warrants cribs to be free of defects in materials and workmanship from the date of purchase from an authorized retailer or distributor. A crib will have a ONE YEAR warranty from the date of purchase.
What will Kolcraft Enterprises, Inc. do?
Kolcraft will repair or replace, at its option, the defective product. If you have a problem with or are not satisfied with your product, please contact the Customer Service Department at Kolcraft. Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Kolcraft shall not be liable for any incidental or consequential damages for breach of any express or implied warranty on this product, except to the extent this exclusion is prohibited by applicable law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty.
What does the crib warranty cover?
The manufacturer warrants that all structural elements of this crib, including hardware, joints, bolts and mechanical devices shall be free of any defects under normal household use and will be replaced or repaired free of charge for ONE YEAR from the date of purchase. You must be the original owner of the crib and must properly use and care for the product as indicated in Section 2 below. Information and/or photographs of the crib may be requested to verify the correct model and condition.
What is not covered by the crib warranty?
This warranty shall not apply to damages arising from neglect, misuse, abuse, accidental damage, or commercial use of the product. This warranty excludes the finish or paint coating and is limited to repair or replacement of defective parts only. Cribs purchased through an unauthorized retailer or distributor, any floor models, or second-hand purchases do not qualify for the warranty.
What if I am a customer located outside of the U.S.?
Crib warranties are only valid for the country in which they are purchased. Kolcraft Enterprises, Inc. may not ship replacement products or parts to countries where such products do not comply with local regulations, even in the event that the original product was purchased in the U.S. Replacement products that do comply with local regulations may incur a shipping fee and are subject to customs, taxes, and duties of the country in which the product is being shipped to. If the product was sold through an authorized distributor, Kolcraft Enterprises, Inc. will provide appropriate distributor information and replacements may only be offered through your local distributor.
How do I contact Kolcraft Enterprises, Inc. for warranty service?
To obtain warranty service, please contact Kolcraft’s Customer Service Department. If the product is returned to Kolcraft’s Customer Service Department for repair or replacement, it must be shipped prepaid and adequately insured.
Please direct any comments, questions or requests to: Kolcraft Enterprises, Inc. Customer Service Department, 1100 West Monroe Street, Chicago, IL 60607, 1-800-453-7673 in the U.S. and Canada, 1-312-361-6315 outside the U.S. and Canada, Monday-Thursday 8 a.m.- 5 p.m. and Friday 8 a.m. – 3 p.m. Central Standard Time. Click here to contact customer service.
Proper Crib Care and Maintenance
After completing assembly, check that all bolts and screws are secure and tight. Hardware can become loose over time, so it is your responsibility to periodically check the tightness of all fasteners as long as you use the crib. Wood is a natural material and as such, it can be affected by changes in temperature and humidity. Extreme changes in humidity and temperature can cause the wood to warp, swell, crack or shrink, thus compromising the structural integrity of the crib and making it dangerous to use. Cribs should always be stored indoors in climate controlled, dry locations. Use care when using a vaporizer or humidifier around the crib. Do not aim the vapor at the crib or any other wooden furniture in the nursery. Avoid using vaporizers or humidifiers for extended periods of time.
To clean the crib, wipe with a damp cloth and immediately dry the surface. Do not use any chemical cleaners or polishes. Such products can leave a residue on the finish and come in contact with your child. Your crib has a durable and protective non-toxic finish, however if you decide to refinish it, you must use a non-toxic finish specified for children’s products. Do not use any toxic stripping methods to remove the old finish.
