No, you will not be able to combine discount codes on your order. Each order is limited to one discount code.
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frequently asked questions
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Please fill out the form below with any questions, we'll get back to you as soon as possible.
Frequently Asked Questions
orders
delivery
returns & exchanges
warranty & service
ORDERS
Can I use more than one discount code on my order?
When will I be charged for my order?
All orders will be charged in full when you completed the checkout process.
Will I get confirmation of my order?
Yes! As soon as your order is placed through our website, you will receive an email from us confirming your order. If you do not receive a confirmation email, please reach us through live chat (bottom right of the page) or email us at: order@sealyhome.com
What payment methods do you accept?
We gladly accept all major credit cards (Visa, Mastercard, American Express, Discover). You can also choose to pay for your purchase by using PayPal, Apple Pay, Google Wallet, also short and long-term financing/instalment with Klarna and Sezzle.
Can I use two different payment methods?
No, each order will be limited to one payment method. If you have multiple items in your order, you are welcome to break your items into multiple orders to pay with multiple payment methods if you would prefer.
Do you offer financing options?
Yes! We offer a range of financing options, short term (4 interest-free biweekly instalment) through our partnership with Klarna and Sezzle and long term (from 3, 6 and 12 months ranging from 0-30% APR) with Klarna. At checkout, simply select "Pay with Klarna" or "Pay with Sezzle" and follow the steps required from there.
Is it safe to order from your website?
Yes! Submitting your credit information on our website sealysofaconvertibles.com is absolutely safe and secure. Your credit card information is only used for processing order and refund. The data is transferred through a 256-bit encryption system - the same security infrastructure that is used by banks/government agencies. We are also PCI-compliant.
I need to cancel my order, what can I do?
You may cancel an order placed on the website within 48 hours since the order is placed. To cancel an order, please reach us through live chat (bottom right of the page) or email us at: order@sealysofaconvertibles.com. Order cancelled after the 48 hours period will follow return and exchange policy below (including if the order is still in transit).
SHIPPING & DELIVERY
Where do you ship?
We ship to all contiguous states in the US. We do not ship to PO Boxes and APO/FPO addresses as well as non contiguous states - Alaska, Hawaii, and Puerto Rico. At the moment, we also do not ship to Canada or internationally.
How much does shipping cost?
FREE for all orders (standard threshold shipping)! Upgraded option for delivery to room of choice and white glove delivery + assembly services are available at checkout.
How long does it take to receive my order?
Once you've placed an order, it normally takes 2-4 business days to process and ship your order. Actual shipping times may vary, but you can expect the order to be delivered within 10 - 20 calendar days from the time your order is placed. Also, once your order ships, you’ll receive tracking information via email.
Can I request a specific shipping method and/or express shipping?
All our products are shipped through our exclusive delivery partner. To accommodate the specific dimensions and weight of our products, we do not have the ability to offer alternative and/or express shipping methods at this time.
Do I have to be home for delivery?
Yes. A team member from our delivery partner will contact you to coordinate a delivery date and time window. This call will take place when your order is in the distribution center nearest your home. On the day of delivery, your order will be delivered to the first available dry space in the interior of your home, such as a garage or inside your front door. Upon receiving your order, a signature from someone 18 years or older will be required on the delivery receipt.
Does delivery include assembly?
With our FREE threshold delivery service, you’re responsible for carrying furniture to your room of choice, unpacking, any assembly required and disposing of packing materials. Our deliver partner only delivers your order to the first available dry space in the interior of your home, such as a garage or inside your front door.
We, however, also provide White Glove Delivery with Assembly Service at an additional cost of $99. With this service, our delivery team will carry your order to the room of your choice in your house/apartment. We will also unwrap and have your sofa and/or recliner assembled to the instruction manuals. Plus, we will also clean up any packaging and debris as we're done. White Glove Delivery and Assembly Service option is available to add to your order at checkout.
Do you offer White Glove Delivery and assembly service?
Yes, we offer White Glove Delivery with Assembly Service at an additional cost of $99. With this service, our delivery team will carry your order to the room of your choice in your house/apartment. We will also unwrap and have your sofa and/or recliner assembled to the instruction manuals. Plus, we will also clean up any packaging and debris as we're done. White Glove Delivery and Assembly Service option is available to add to your order at checkout.
Read more information here:
RETURN & EXCHANGE
What is your return & exchange policy?
We want to make sure that your sofa and recliner purchase with us is perfect for you. If you decide your piece isn’t quite right, you can initiate a return or exchange up to 30 days from the date of delivery. The item must be in its original condition and packaging to be accepted for return and/or exchange.
We charge a return shipping & restocking fee equal to 15% of what you paid for the product. The fee is always capped at $200, per returned item. This amount will be deducted from the refund. Additional shipping upgrade collected on the order is non-refundable (I.e. delivery to room of choice at $35). If you'd like to exchange your order instead for a different product or color, we'll waive this fee.
What items can't be returned or exchanged?
Below are a few items that can’t be returned or exchanged:
• Open box items
• Items you have already assembled
• Items delivered with White Glove Delivery & Assembly Service
• Items marked “Last Chance", "Final Sale”, and "Special Sale"
• Gift cards
Are there any return fees?
Effective April 14, 2022, we charge a return shipping & restocking fee equal to 15% of what you paid for the product. The fee is always capped at $200, per returned item. This amount will be deducted from the refund. Additional shipping upgrade collected on the order is non-refundable (I.e. delivery to room of choice at $35). If you'd like to exchange your order instead for a different product or color, we'll waive this fee.
After 30 days, your order will not be returnable or exchangeable, but will be covered by our standard 1-year warranty.
Do I need to keep my original boxes to return or exchange?
Yes, products returned or exchanged must still be in its original packaging. Products that are already out of the box and/or assembled will not be accepted for return or exchange. In addition, if you don't have the original packaging, unfortunately we are unable to accept your return request.
How long does it take to process a refund?
Refunds will be issued within two (2) weeks of the completion of return process. You can choose to receive store credit for your return or have the original payment method refunded.
Can I exchange my item for a different model?
We offer a one-time FREE exchange (within the 30-day return and exchange window) if you’d like to exchange an item for a different color, different fabric, or different product altogether. All exchanges are final and not eligible for return, though one-year warranty still applies.
There are two ways to exchange an item, depending upon your preference:
• Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will process a refund to your original payment method once we receive the return.
• After the return: You will follow the same steps as a regular return. Once we have received your returned item at our warehouse, we will ship out the exchange item.
Read more information here:
WARRANTY
Do you offer warranty?
Yes! We offer a 1-year limited warranty on all of our products.
What is covered by the warranty?
Our warranty covers all defective or damaged parts and manufacturing mistakes when product is used under normal conditions. This warranty is in effect from the date of purchase by the original purchaser and does not apply to damage caused by fire, accidents, negligence, misuse, improper cleaning, abnormal use, modifications, commercial purposes or other circumstances not directly attributable to manufacturing defects.
Read more information here:
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