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PRIVACY POLICY

Version update: October 1, 2021

The protection of your personal information and privacy is important to us. The purpose of this privacy policy (“Privacy Policy”) is to inform you about how your personal information that you use to identify yourself (“personal information”) is collected, used, disclosed and retained. We enforce strict control regarding the protection and use of your personal information in our systems. We ensure that our employees have the required training to keep your privacy protected at all times.


Consent

When you use sealysofaconvertibles.com, you agree to comply with this Privacy Policy. If you do not wish to be bound by these terms and conditions, please do not access our site or use the sites’ features. When you provide us with your personal information, you consent to Domus Vita Inc. (DBA Sealy® Sofa Convertibles) using, collecting, disclosing, retaining and sharing your information in the way stated in this Privacy Policy. 

Collecting your personal information

We only collect personal information to establish, manage and maintain our partnership and communication with you and to complete transactions made on our site.

Online purchases

Name, Email address, Direct phone number, Billing address, Shipping address, Date of purchase, Order number, Purchased products (stock-keeping unit (SKU), color, category, price)

Product return, exchange, and warranty claim

Name, Email address, Direct phone number, Billing address, Shipping address, Date of purchase, Order number, Purchased products, Returned products, Reasons for return, Date of application, Date resolved

Contact us and live chat

Name, Direct phone number, Email address, Message


Using Your Personal Information

We may use your personal information for the following purposes:

• To complete transactions that you make on our site. Please note that we use Shopify, a third party, to process online payments, which has its own terms of use and conditions.

• To ensure that orders are tracked

• To screen our orders for potential risk or fraud

• To disclose information required to process and deliver your orders

• To manage product returns and parts orders

• To follow-up on warranties and appointments made online

• To respond effectively to your questions

• To provide you with the appropriate services based on your needs and preferences

• To provide you with information or advertising relating to our products or services

Automatic Information

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Automatic Information”.

We collect Automatic Information using the following methods:

Cookies

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. If you use sealysofaconvertibles.com you inherently agree to the use of cookies. We use cookies to identify, track activity at our site and improve the services therein. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Log Files

“Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Web Beacons, Tags, and Pixels

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site


Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

Disclosing Your Personal Information

We understand that disclosing your personal information to third parties requires your consent, except in the circumstances specified further in this document. However we can release your personal information without your consent if permitted and required to do so by law. We will use our best efforts to minimize the amount of information provided each time we are required to release your information.


Limited Liability

Due to the Internet’s characteristics, we do not offer any guarantee against the potential risks regarding the misuse, interference, hacking or distortion of your personal information.


Accessing and Updating Your Personal Information

You have the right to request access to personal information that is held about you. You also may ask that your personal information be corrected if it is inaccurate, incomplete or unclear, or if the law has not permitted its collection, disclosure or retention.

You can access or update your personal information at any time by contacting us at: order@sealysofaconvertibles.com


Modifying the Privacy Policy

The Convertibles Furniture Company Inc. (DBA Sealy® Sofa Convertibles) can choose to modify this Privacy Policy at any time without warning. We encourage you to consult the Privacy Policy on our site regularly to stay informed of the changes to its content. If you continue to use our site after a modification has been made to the Privacy Policy, you are accepting to be bound by the updated terms and conditions of the Privacy Policy. 


Financing with Klarna

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”


Comments and Questions

If you have any questions or concerns regarding this Privacy Policy or the collection, use or disclosure of personal information, including requests to access or correct information, you can contact our customer service at order@sealysofaconvertibles.com