RETURN & EXCHANGE
30-Day Return & Exchange
You may cancel an order placed on the website as long as the order has not been shipped or within 48 hours since the order is placed. To cancel an order, please reach us through live chat (bottom right of the page) or email us at: firstname.lastname@example.org
Order cancelled after the 48 hours period will follow return and exchange policy below (including if the order is still in transit).
Updated new policy per April 14, 2022:
We charge a return shipping & restocking fee equal to 15% of what you paid for the product. The fee is always capped at $200, per returned item. This amount will be deducted from the refund. Additional shipping upgrade collected on the order is non-refundable (I.e. delivery to room of choice at $29). If you'd like to exchange your order instead for a different product or color, we'll waive the fee. Get details on Exchanges section below.
Orders placed before April 14, 2022 will follow our previous return and exchange policy (i.e. 30 days free return or exchange in brand new condition with packaging).
Returned item (both returned for refunds and returned for exchange) must be in its unassembled original condition and packaging to be accepted. If you don't have the original packaging, unfortunately we are unable to accept your return request. We may request descriptions and images of the products to determine the state of the products prior to accepting return and exchanges.
Below are a few items that can’t be returned or exchanged:
• Open box items
• Items you have already assembled
• Items delivered with White Glove Delivery & Assembly Service
• Items marked “Last Chance", "Final Sale”, and "Special Sale"
• Gift cards
Return for defective items are covered by our standard 1-year warranty and aren’t subject to any return shipping & restocking fee. For these cases, check out our warranty information below.
You can choose to receive store credit for your return or have the original payment method refunded. Refunds will be issued within two (2) weeks of the completion of return process.
To initiate a return, please reach us through live chat (bottom right of the page) or email us at: email@example.com
We offer a one-time FREE exchange (within the 30-day return and exchange window) if you’d like to exchange an item for a different color, different fabric, or different product altogether. All exchanges will follow the same policies listed in our Return Policy. All exchanges are final sale and not eligible for return, though one-year warranty still applies.
There are two ways to exchange an item, depending upon your preference:
• Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will process a refund to your original payment method once we receive the return.
• After the return: You will follow the same steps as a regular return. Once we have received your returned item at our warehouse, we will ship out the exchange item.
To initiate an exchange, please reach us through live chat (bottom right of the page) or email us at: firstname.lastname@example.org